Terms of Use

Access to the Sites and Changes

1. Access to and use of any site operated by us (whether the CASS-UK web site, an Upload web site or any other of our web sites) (the “Sites”) is provided by us subject to these Site Terms. “We” are Cleaning and Support Services Ltd.

2. Your use of any part of the Sites constitutes your acceptance of these Site Terms which takes effect on the date on which you first use the Sites. If you do not agree with these Site Terms, you should cease using the Sites immediately.

3. We reserve the right to change these Site Terms at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Sites after changes are posted constitutes your acceptance of the amended Site Terms.

4. You are responsible for all access to the Sites through your Internet connection and for bringing these Site Terms to the attention of all such persons.

5. You must not submit to us or to the Sites or to any visitor to the Sites any viruses, Trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

6. You shall fully and promptly indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any breach by you of any obligation on you under these Site Terms.

Availability of the Sites, Security and Accuracy

7. Whilst we endeavour to make the Sites available 24 hours a day, we will not be liable if for any reason the Sites is unavailable at any time or for any period. We make no warranty that your access to the Sites will be uninterrupted, timely or error-free. Access to the Sites may be suspended temporarily or permanently at any time and without notice.

8. We do not warrant that the Sites will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Sites or your obtaining any material from, or as a result of using, the Sites. We shall also not be liable for the actions of third parties.

9. We may change or update the Sites and anything described in it without notice to you.

10. Whilst we endeavour to ensure that information and materials on the Sites are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. This shall not affect any obligation which we may have under any contract that we may have with you to provide you with services, including any obligation that we may have under that contract to provide you with accurate information and advice, and which we may do through a secure part of the Sites available to people who use the appropriate password.

11. Aside from any information provided to people accessing a part of the Sites through a password, the material contained on the Sites is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on the Sites shall not constitute any part of an offer or contract.

12. The information on the Sites are usually for general guidance only. Nothing on the Sites shall constitute advice specific to your circumstances, except to the extent that it is on a secure part of the Sites available only to you. If you would like specific advice for your circumstances, please contact us.

Our liability

13. We accept liability for death or personal injury caused by our negligence, or for our fraudulent misrepresentation or for any liability that we cannot exclude or limit at law.

14. To the extent possible by law and subject to paragraph 13 above, in all cases other than in respect of services that we provide for a specific client (which shall be governed by its own contractual terms and terms of engagement), to the extent permitted by law:

14.1 our maximum liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability in use or delay in use of the Sites or any material in it or accessible from it or from any action or decision taken as a result of using the Sites or any such material shall be £100; and 14.2 we shall not have any liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Sites or any material in it or accessible from it or from any action or decision taken as a result of using the Sites or any such material for any: (a) indirect or consequential losses, damages, costs or expenses; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of use of money; (e) loss of anticipated savings; (f) loss of revenue; (g) loss of goodwill; (h) loss of reputation; (i) loss of business; (j) loss of operation time; (k) loss of opportunity; or (l) loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or we had been advised of the possibility of you incurring such losses. For the avoidance of doubt, (b) to (l) apply whether such losses are direct, indirect, consequential or otherwise.

Trade Marks

15. The Cleaning and Support Services and CASS-UK names and logos and all related names, design marks and slogans are the trade marks or service marks of us or our licensors.

Use of Passwords

16. You may need to use a password for your access to, or enabling you to access, restricted areas of the Sites, in which case this section of the Site Terms applies to you.

17. You must at all times keep your password strictly confidential and secure.

18. You must not choose a password which can be readily guessed.

19. You must not disclose or allow others to have access to your password without our prior permission, unless you are the authorised user or the authorised employee acting on behalf of the authorised user.

20. If you think you may have lost or allowed a third party to see or use your password, you must inform us immediately.

21. You shall be responsible for all use of the Sites made under your password.

22. We may require that your password is changed from time to time.

Third Party Websites

23. Except for our other sites, we have no control over and accept no responsibility for the content of any site to which a link from the Sites exists (unless we are the provider of those linked sites). Such linked sites are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them. We do not provide any endorsement or recommendation of any third party site to which the Sites provides a link.

24. You must not without our permission frame any of the Sites onto your own or another person’s website.

25. We hereby grant to you a revocable, non-exclusive, royalty-free right to provide a link from your website to the home page of the Sites, provided that you do so in a fair and legal way without damaging our reputation or taking advantage of it. In particular:

25.1 You shall not make any warranties or representations about us, our services or our policies except with our prior express authorisation; 25.2 you shall not say anything that is false, misleading, derogatory or offensive about us or our services or policies; and 25.3 you shall not suggest expressly or impliedly that we have endorsed your site or are associated with it where this is not the case.

Copyright notice

26. You agree to be bound by the Copyright Notice currently in force.


27. The Sites use cookies for analytical purposes only and your personal information from these will not be shared with third parties. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on some websites and they are stored by your Internet browser on your computer’s hard drive. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.


28. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Site Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

English law and jurisdiction

29. These Site Terms shall be governed by and construed in accordance with English law. You submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise under these Site Terms.